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Job highlights
Identified by Google from the original job post
Qualifications
- Help to resolve problems through recovery when things aren’t quite right
- You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
- High school diploma or equivalent
- Must have Class E License
- Customer service is our top priority, consistently being awarded JD Powers Customer service awards
- This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality
- The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
Benefits
- Invest in Your Future - 401(k) plan with company match
- Comprehensive Health Coverage - Medical, dental, and vision insurance options
- Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services
- Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs
- Free Lunch!
- Monthly employee socials to honor all anniversaries, birthdays, employee of the month and manager of the quarter recognition
- Positive team culture and opportunity for advancement
- Monthly coffee with the GM - free beverage item from café provided
- Discounted rates at Atrium properties
- Benefits: Merit Increases, Referral Bonus, Paid Vacation/Sick time/holidays, Health/401K, Daily Pay option, Tuition Reimbursements, Management training, Gym membership discounts, Auto/Home Insurance and Pet Insurance to name a few
- Conveniently located close to downtown Springfield and Missouri State University
- Pay: $15.50 - 18.29
- You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
- Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location
Responsibilities
- The ideal candidate uses their engaging personality to create a memorable first impression for our guests
- While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- You will assist guests with sending and receiving faxes, packages and mail
- You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
- As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Hotels operate 24 hours a day, 7 days a week